Patient Survey Satisfaction Scores Are Biased Against Protected Groups
Amy Cho, MD
Christina Dewey, MD
Dana Corriel, MD
Torie Shatzmiller Sepah, MD
Natasha Sriraman, MD, MPH
We know implicitly that patient satisfaction survey scores are biased against women, doctors of color, and physicians who are foreign-born (or with names that make you think they are.) Every single one of us has seen the bias play out…