Dr. Mary Claire O’Brien is the Senior Associate Dean for Healthcare Education and a Professor of Emergency Medicine and Professor of Social Sciences and Health Policy at Wake Forest School of Medicine. She is also a mom, a mentor, a poet and a cat lady.

In her FIX18 talk, she shares rules, direct from her own kitchen table, that she has found effective for team leadership:

• No take backs.

  • Embrace the differences in people’s experience, cognition, and motivation.

• Embrace the differences.

  • If everyone is thinking the same thing, than someone is not thinking!

  • Team members share a responsibility to express their opinions.

  • The best leaders listen!

• The team wins or the team loses.

  • Praise in public, criticize in private.

  • Give credit and take blame.

• Thank people the way they want to be thanked.

  • Gratitude is like glue to a team.

  • Appreciation is not one-size-fits-all.

• Share your recipes!

Watch the full FI18 talk to get all the details!