Dr. Amy Cho is a practicing community emergency medicine physician. She graduated with her MD and MBA from the University of Michigan and completed her residency at Advocate Christ Medical Center in Chicago. In her career before medical school, she worked as a management consultant with Bain & Co. and as a product manager with Convio, a venture-funded software company. She is interested in improving medicine by applying the best practices from other industries. She feels called to advocate for physicians and recently worked up the courage to start writing and publishing. She created her blog The High Yield Script to give women physicians tools and resources to make life easier. Outside of her paid work, she spends her time with her husband Lawrence (they met at business school orientation - Go Blue!) and raising her four young children.
Patient Survey Satisfaction Scores Are Biased Against Protected Groups
We know implicitly that patient satisfaction survey scores are biased against women, doctors of color, and physicians who are foreign-born (or with names that make you think they are.) Every single one of us has seen the bias play out…